FAQ

Measurements

It is common to allow a small clear glass border around the edge of the film (typically around 5 mm). This means the film will be slightly smaller than the full glass size of the window. Please bear this in mind when entering your measurements.

Some customers prefer the film to be cut to the exact glass size for full coverage. If you choose our on-site fitting service, we can trim the film on location if it is a few millimetres oversized.

For partial coverage – for example, a kitchen window where the film only needs to cover 50 cm in height – and where the window section opens, the film for the opening panel often needs to be around 4–5 cm shorter than the fixed panel.

Would you like us to visit and take measurements for you? We are happy to do this at no extra cost. Please get in touch to arrange a visit.

How do I order?

You will soon be able to order your window film easily through our website. Simply select the frosted (etched) window film, enter the exact measurements, and your price will be calculated instantly. You can then complete your order and choose between delivery only or professional installation.

Alternatively, you can email us with the height and width of your window or required film area, and we’ll be happy to advise you on sizing and available design options. You are also welcome to call us for a chat.

Will I receive a sample or proof?

Once your order has been placed, we will prepare a visual proof of the frosted window film based on your chosen size. If you’ve added text, names, or address details, these will be included. We’ll make any adjustments needed until you’re completely happy before proceeding.

Delivery & installation costs

All delivery and installation options are confirmed at checkout. We pride ourselves on fair and transparent pricing.

• Professional installation (Surrey & surrounding areas) – price confirmed at booking

• Home delivery – price confirmed at checkout.

(If you’re unsure which option is best for you, just ask — we’re happy to help.)

How long does it take?

Once your proof has been approved, we aim to dispatch your window film within 24 hours.

For installations, we usually complete work within one week, often sooner. Plain frosted films without custom designs can often be supplied and fitted very quickly after ordering.